Returns & Exchange Policy
At BandraGirls, we are committed to delivering premium-quality products. Due to the intimate nature of our products, all purchases are non-returnable and non-refundable.
Non-Returnable Items
- All BandraGirls products are non-returnable for reasons of hygiene and quality assurance.
- We do not accept returns for incorrect size selection, change of mind, or personal preference.
Damaged, Defective or Incorrect Items
If you receive a product that is:
- Damaged during transit
- Defective due to a manufacturing issue
- Different from the item you ordered
You may request a replacement within 7 days of delivery.
Mandatory Unboxing Video
To process any replacement request, an uncut and unedited unboxing video is mandatory. The video must clearly show:
- The sealed package before opening
- The complete unboxing process
- The product received
- The damage, defect, or incorrect item
Requests submitted without a valid unboxing video may not be eligible for replacement.
How to Request a Replacement
- Raise the request on the website within 24 hours of delivery.
- Share your Order ID, clear images of the product, and the mandatory unboxing video.
- Our team will review your request and respond within 2–3 business days.
- Once approved, we will arrange a replacement for the same product or an equivalent product, subject to stock availability.
Conditions for Replacement
The product must be unused, unworn, unwashed, and returned with all original tags and packaging.
Products that have been used, altered, washed, or damaged after delivery will not be eligible for replacement.
No Refund Policy
Refunds will not be issued under any circumstances.
Approved claims will be resolved through a replacement only.
This policy helps us maintain the highest standards of hygiene, quality, and customer satisfaction while ensuring a fair resolution for genuine issues.